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George Canyon - Unplugged NYE Special Presented by The Deerfoot Inn & Casino. Deerfoot Inn and Casino. 4.5K views December 31, 2020. DFIC Merry Christmas.
- Deerfoot Inn and Casino, Calgary: See 61 reviews, articles, and 6 photos of Deerfoot Inn and Casino, ranked No.115 on Tripadvisor among 289 attractions in Calgary.
- George Canyon - Unplugged NYE Special Presented by The Deerfoot Inn & Casino. Say goodbye to 2020 and join us with George Canyon to ring in 2021! This is a free event that will be streamed by The Deerfoot Inn & Casino on Facebook, Instagram, YouTube, and Zoom! Be sure to follow along in the comments for a chance to win some giveaway prizes!
Updated Statement – November 25, 2020
Dear Guests,
As further restrictions are being placed on Alberta to reduce the spread of the Covid-19 virus we will be adjusting our business operations as follows. These measures will be in effect beginning November 27 and until December 18, 2020. We will reassess closures based on public safety restrictions at that time.
- Our Meeting and Conference facilities will be closed November 27 – December 18, 2020.
- Table Games and Poker will be closed beginning Friday, November 27 at 12:00am.
- All entertainment in the Wild Horse Pub and Chrome Showroom will be cancelled between November 27 – December 18, 2020. We will be issuing refunds for all existing ticket holders affected by the cancellations.
- Our Water Park and Fitness facilities will be further restricted to individual household use only. We will continue to only allow registered hotel guests in our waterpark and fitness facilities. All scheduled private birthday parties will be cancelled between November 27 – December 18, 2020. Access to the Waterpark can be scheduled with our Front Desk team on a first come and first serve basis. Please note that we can no longer guarantee access for all guests based on new capacity restrictions.
- Further contact tracing will now be a requirement for all hotel reservations. Phone numbers and email address will be required for every reservation and all guest names must be provided at check in. No unregistered visitors are permitted to access the hotel. Room deliveries are limited to the Front Desk for pickup only.
- Our Saturday night Prime Rib buffet will be closed until further notice.
We are several months into this global pandemic, like everyone, we hope that we will all see an end to all this soon. In the meantime, we will continue to do everything we can to keep our guests and our team safe.
Sincerely,
Robin Featherstone
Manager of Operations
Updated Statement – July 14th, 2020
Dear Guests,
Firstly, I would like to extend a sincere thank you to all members of our team, and all of our returning customers for making our relaunch successful. It was a pleasure to see the return of our smiling guests as we welcomed everyone back to the property on June 19, 2020. Never could we have imagined that something would close our doors for two months, but we are very grateful for the positive responses we received for protocols we have put in place and the confidence we have instilled in our ability to adapt to this challenge.
Our focus as we resumed operations is to continue to provide a first-class experience to our guests and patrons while maintaining a high level of safety standards through the property. Operations look very different today with our onsite Clean Team to facilitate our sanitization practices between use of our slot machines, any high touch areas, and our waterpark facilities. All our restaurants and lounges have also been arranged to accommodate social distancing and health protocols. Our hotel and housekeeping teams have also made significant changes to exceed the requirements of AHS related to sanitation and public safety and specifically Covid-19.
We are hopeful that restrictions will continue to be lifted as we move closer to Phase 3 of the Alberta relaunch, however, our measures to protect our team and customers will remain in place. We are looking at creative ways to reinstate entertainment in responsible ways based on the changes that phase 3 will bring to Calgary. Safety remains our top priority as we cautiously move forward.
Sincerely,
Robin Featherstone
Manager of Operations
Updated Statement – June 12th, 2020
Dear Guests,
After many long weeks of isolation and quarantine, it looks like Alberta is finally starting to recover from this pandemic. We understand we are not in the clear yet so we remain cautious but feel positive of what the future will bring.
As part of Phase 2 of the Alberta Economic Relaunch plan, we have been approved to reopen our property and we will be opening our doors again on June 19, 2020 at 9:30am. This will include services within our hotel, casino, bars, and restaurants with exception of table games and poker.
We have adapted our promotions to support social distancing but will continue to offer our weekly Progressive Jackpot Friday through live stream where participants will receive a chance to spin to win for $5000 or more. We have also created a number of food and beverage promotions and an exciting Family Adventure Packages in our hotel to promote travel within Alberta and local support to Calgary.
We have fully implemented a comprehensive program through all aspects of our business to prevent the spread of Covid-19 through our property while resuming operations. It remains our top priority to ensure that our team and our customers remain safe as we move forward towards a new normal.
We look very forward to welcoming back our team and our customers on June 19, 2020.
Sincerely,
Robin Featherstone
California off track wagering sites. Manager of Operations
Updated Statement – May 27th, 2020
Dear Guests,
We would like to extend our sincere wishes that you and your families are staying safe and healthy through this time. There is a lot of uncertainly around the pandemic but there is one thing we are certain about. We sure miss our customers, friends, and family!
We are currently in the process of planning and implementation our COVID-19 safety processes. Safety is our number one priority as we develop a cautious approach to resuming operations. We remain hopeful that we will be able to open our doors again in the month of July. We will be opening the Hotel first in the beginning of July and the Casino will follow based on timelines of the restrictions being lifted. At this time, we do not know exactly when that will be. We will update our website once we are able to determine a specific date. In the meantime, please continue to follow social distancing and public gathering recommendations to support the smooth relaunch of Alberta’s services and businesses.
While we are waiting, we have also relaunched our Summer Family Fun Adventure Packages with partnering attractions in the city. Please click here to view our packages and availability. This is our way to support responsible and affordable experiences for family’s through the summer.
Please continue to check our website for updates and we look very forward to welcoming our guests back once it is safe to do so. For a full list of our Covid-19 safety protocols please click here.
Sincerely,
Robin Featherstone
Manager of Operations
Deerfoot Inn & Casino
HEALTH AND SAFETY PROTOCOLS
Updated: May 19, 2020
GENERAL PROTOCOLS
For the well-being of our guests and team members, employees have been trained on cleaning and disinfectant techniques, including use of PPE, protocols for all surfaces and tracking cleaning schedules. Recommended social distancing guidelines are being adhered to throughout the property and the presence of hand sanitizer stations have been increased across each area.
The Deerfoot Inn & Casino takes great care across every area of our property, working closely with health experts and adhering to guidelines set forth by the World Health Organization, the Centers for Disease Control, Alberta Health Services guidelines and the Government of Alberta protocols.
CLEANING & DISINFECTING
- Our property is cleaned and disinfected daily and throughout each shift.
- Team members have been trained on proper cleaning and disinfecting procedures, as well as proper usage of PPE.
- High touch items have been cleaned and disinfected between use.
SOCIAL DISTANCING
- Social distancing procedures are implemented throughout the facility, including appropriate signage in queuing areas.
- Casino floors, restaurants and other seated venues have reduced their capacities to allow for appropriate social distancing.
HAND WASHING & SANITIZING
- Additional hand sanitizing stations have been added throughout the property.
- Team Members will provide hand sanitizer at check-in, table games, cage, and other transaction points.
- Hand washing reminders are available throughout restroom facilities.
GAMING FLOOR / CASINO
- Entrance temperature and symptom questionnaire
- Social Distancing markers and traffic routing
- Slot machine barriers
- Increased hand sanitizing stations
- Clean Team – On site to sanitize machines after use
- Bathroom Attendants
- Designated staffing wearing masks and gloves
- Increased hand pays to reduce contact
HOTEL, DINING AND NIGHTLIFE
HOTEL
- Our Front desk has been arranged to allow for appropriate social distancing.
- Hotel floor signs have been marked to identify the appropriate distance between guests.
- Staggering of open Front Desk stations.
- Hand sanitizer will be provided at the front desk, with option of disinfecting wipes.
- Plexiglass barrier at front desk
- Plastic pin pad covers for easy sanitation, while suggesting cashless transactions to guests.
- Front desk and area to be sanitized after each guest check in / check out.
- Provision of medical masks, gloves, and a personal size hand sanitizer to our customers upon request.
- Equip front desk with infrared thermometers to conduct temperature checks on our guests upon request.
- Team members, including guest room attendants, will not enter occupied rooms.
- Guest deliveries, including room service, will be dropped off outside the guest room door.
- Front desk team to encourage email of folios / receipts to avoid paper contact.
- Increase cleaning of public spaces, focusing on our front desk welcome center and lobby area. Use of electrostatic sprayers with disinfectant and ultraviolet light to sanitize surfaces and objects.
- Conduct daily meetings with our employees to review any relevant situation.
- The Deerfoot Inn & Casino is in constant communications with all health and travel authorities to keep our guests and employees updated, and to advise them on appropriate measures to observe.
GUEST ROOMS
- Minimizing the number and frequency of employees entering guest rooms during their stay to protect both our guests and employees.
- A guest room rotation plan that allows enough time for proper air circulation after guests check out.
- Removal of most collateral – like pens and paper, guest directories, from all rooms and making them available only upon guest request.
- Posting of occupancy recommendations for guests sharing an elevator. When feasible, guests will be asked to share elevators with only their travel companions.
- Changing of linens and towels only at checkout unless guest requests for them to be changed earlier.
- Room service available with all food individually packaged and left outside guestroom door.
- Guestroom Attendants will wear masks and gloves while cleaning each room and washing hands and changing gloves between each guest room.
- Extra disinfection of top 10 high touch areas in guest rooms, including light switches and door handles.
- Guestrooms to be sanitized with electrostatic sprayers to sanitize surfaces and objects.
- Guestrooms to be sealed with a “Deerfoot Inn Clean Room Seal” to indicate that guest rooms have not been accessed since they were cleaned.
- Training on cleaning and disinfection for Guestroom Attendants, with and emphasis of sequence of service and allowing required dwell times for all disinfectant solution to effectively kill the virus.
- Training of employees on proper cleaning and disinfection protocols for corridors and housekeeping lockers (carts, cleaning equipment, linen storage, elevators, hallway touch points)
RESTAURANTS
- Table configurations have been adjusted to allow for appropriate social distancing.
- All servers to wear disposable gloves / mask
- Disposable “one use” menus.
- High touch items are cleaned and disinfected between guests or replaced with disposable versions.
- Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
- Self-serve items, such as condiments, have been removed.
- Single use condiments only.
- All marketing materials, cutlery, napkins, etc, to be removed from all tables. Guest to be seated at a completely clear table.
- Refills will not be provided for self-supplied beverage containers.
- The Deerfoot inn & Casino is in constant contract with health authorities and will adjust all food service and food presentation options during this flux time.
BARS
- Tables, chairs, and barstools have been arranged to allow for appropriate social distancing.
- Guests will be able to order from the bar in locations that provide appropriate social distancing from other guests.
- Bartenders will provide hand sanitizer to every arriving customer.
- Self serve items, such as condiments, have been removed. Single use condiments only.
- Disposable one use menus.
OTHER AMENITIES
FITNESS CENTER
- Exercise machines will be cleaned and disinfected between use.
- Mobile fitness equipment (dumbbells, mats, etc.) has been removed.
- Hand sanitizer is provided at entrances, which guests are encouraged to use upon arrival.
POOL
- Lounge chairs have been arranged to allow for appropriate social distancing.
- Seating and tables will be cleaned and disinfected between guest use.
- Hand sanitizer will be provided throughout the area.
RETAIL / GUEST SERVICES
- Queues have been marked to identify appropriate distance between guests.
- Hand sanitizer will be provided throughout the area.
MEETING & EVENTS
HEALTH AND SAFETY PROTOCOLS
Updated: May 18, 2020
The Deerfoot Inn & Casino team is committed to the meeting and events industry. We have been working with a dedicated Food Safety Manager, in addition to partnering with health professionals, to develop and implement new procedures emphasizing the well-being of participants.
The protocols described below are followed throughout the Deerfoot Inn & Casino. With the health and safety of our guests and employees at the forefront, there will be variation from these protocols, following the guidance issued by our local government and public health authorities.
OVERSIGHT & TRAINING
- A Meeting Operations Food Safety Manager will lead training efforts with our departmental ambassadors’ support.
- Deerfoot Inn & Casino will implement a health screening program for all employees as part of the process of reopening our property and bringing team members back.
- Employees will be required to complete training on appropriate social distancing and new methods to greet guests and employees.
- Employees will be required to complete training on appropriate ways to cover coughs and sneezes pursuant to CDC guidelines.
- Appropriate PPEs for each position will be provided to employees pursuant to CDC guidelines.
- Employees will be required to follow scheduled mandatory hygiene (PPE changing, etc.) and sanitizing guidelines.
CONVENTION CENTER GUIDELINES
- Hand sanitizers or hand washing stations will be placed throughout the convention center hallways.
- Hand sanitizers will be available outside of all scheduled or occupied meeting rooms.
- There will be frequent cleaning and sanitizing of public areas, with attention paid to high-touch points.
- Signage with CDC recommended handwashing procedures will be placed in all restrooms.
- Entry doors will be set in an open position to reduce guest contact with hard surfaces.
- Convention Registration will be set up at multiple stations to maintain social distancing.
- Seating in meeting rooms and at banquet tables will be spaced apart to create social distance.
- Water stations will be available with an attendant, if required by customer. Self-service will be discontinued.
- Break times and meal periods will be extended to allow for additional sanitization. Short turnovers will be avoided.
FOOD & BEVERAGE SERVICE
- Handwashing and sanitizing stations will be available inside meal rooms.
- All front of house employees will wear disposable gloves that are changed out between job tasks.
- All coffee break stations will be staffed with attendants.
- All break items will be packaged or individually plated.
- Plated meals will be suggested for functions. Self-service will be discontinued.
- Boxed meals and pre-packaged food offerings will be available as alternative options.
- Buffet and action stations will be available with single-sided lines and banquet service staff to serve customers. Self-service stations will not be available.
- Family style, Tableside, Butler passed, and French service will not be available.
VENDORS
- Vendors must comply with Deerfoot Inn & Casino health and safety protocols and applicable operating standards as communicated to vendors.
- Vendors’ staff must sanitize hands upon arrival and wear appropriate face masks.
- Updated vendor agreements will reference Deerfoot Inn & Casino health and safety protocols and operating standards applicable to vendors.
11500 35th Street Southeast,T2Z 3W4Calgary
Overview |
This Calgary hotel is located on top of a hill, 4.8 km from Mckenzie Meadows Golf Club. This 4-star hotel boasts an indoor water slide, spa services and a casino.
Deerfoot Inn and Casino features 5 restaurants and bars offering a variety of foods as well as room service. There are 2 jacuzzis, an indoor pool, and a children’s pool. Guests can use the business center and gym or get body and facial treatments.
Deerfoot Inn Calgary guest rooms feature 32-inch flat-screen TVs with cable and in-room movies. Coffee makers and refrigerators are also provided. Additional amenities include bathrobes and views of the city and mountains.
Guests can go skiing or snowboarding at Techno Sport which is only a 10-minute drive from the Casino Deerfoot Inn. Southcentre Mall and Fish Creek Provincial Park are also within a short drive of the hotel.
Rooms: 5
When would you like to stay?
Facilities of Deerfoot Inn and Casino
General
- WiFi available in all areas
Deerfoot Casino Poker
Activities
- Golf course (within 3 km)
- Water park
- Live music/performance
Food & Drink
- Restaurant
- Room service
- Bar
- Breakfast in the room
- Special diet menus (on request)
- Vending machine (drinks)
- Vending machine (snacks)
- Kid meals
Pool and wellness
- Fitness centre
- Massage
- Hot tub/jacuzzi
- Indoor pool
- Indoor pool (all year)
- Water slide
- Heated pool
- Pool/beach towels
- Shallow end
- Swimming Pool
Reception services
Deerfoot Casino Restaurant
- 24-hour front desk
- Newspapers
- Express check-in/check-out
- Currency exchange
- Tour desk
- Ticket service
- Luggage storage
- ATM/cash machine on site
- Concierge service
- Lockers
Common areas
- Shared lounge/TV area
Entertainment and family services
- Casino
- Karaoke
- Entertainment staff
- Evening entertainment
- Children television networks
Cleaning services
- Dry cleaning
- Ironing service
- Daily housekeeping
Business facilities
- Meeting/banquet facilities
- Business centre
- Fax/photocopying
Miscellaneous
- Non-smoking rooms
- Facilities for disabled guests
- Family rooms
- Bridal suite
- Lift
- Heating
- Non-smoking throughout
Deerfoot Casino Hours
- Air conditioning
- Designated smoking area
Safety & security
- Safety deposit box
- 24-hour security
- Smoke alarms
- Fire extinguishers
Safety features
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
- First aid kit available
Physical distancing
- Contactless check-in/check-out
- Cashless payment available
Deerfoot Casino Pool Party
- Physical distancing rules followed
- Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
- Use of cleaning chemicals that are effective against Coronavirus
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Property is cleaned by professional cleaning companies
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
Deerfoot Casino Hours
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
Internet
WiFi is available in all areas and is free of charge.
Parking
Free public parking is possible on site (reservation is not needed).
Policies of Deerfoot Inn and Casino
These are general hotel policies for Deerfoot Inn and Casino. As they may vary per room type; please also check the room conditions.
Check-in
Deerfoot Casino Buffet
16:00 - 00:00 hours
Check-out
Until 12:00 hours
Cancellation / Prepayment
Cancellation and prepayment policies vary according to property type.
Children and extra beds
Up to two children under 3 years are charged CAD 10 per night for children's cots/cribs.
Free!Up to two children under 18 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of total guests in a room is 6.
The maximum number of children's cots/cribs in a room is 2.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets
Pets are allowed on request. Charges may be applicable.
Accepted credit cards
- Mastercard
- Visa
- UnionPay credit card
- American Express
The property reserves the right to pre-authorise credit cards prior to arrival.
Important information
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Prepaid credit cards are not accepted to guarantee a reservation and cannot be used to pay at the property.
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